Thank you for adopting one of my creations!
I work hard to create art that will bring you joy for many years to come, and I want you to be 100% happy with your new artwork.
If you are not completely delighted with your new piece, you may return it within 30 days for a full refund. PLEASE WRAP AND PACKAGE the artwork as when it was shipped to you, and ship back via a method that allows us to track the package (UPS, FexEx, USPS Priority Mail). The plastic wrapping prevents the acrylic varnish from adhering to the other packing materials. If you goofed and threw away your packing materials too soon, please contact me at 715-204-4218 or firstname.lastname@example.org for help with packing the piece for return.
When you ship your return, please make a note of the tracking number, just in case! It’s helpful if you can send me the tracking number, as well, so I can be on the lookout for the returned item and process your refund promptly. (Especially if you ship with USPS. I’m in the boonies and have to go to the post office to pick up packages. If I can track it, I’ll be able to pick it up faster than if I wait for notification from the post office.)
If the work was damaged in shipping, please contact me at 715-204-4218 or email@example.com right away so I can arrange for repair, refund or replacement. (A few photos of the damage would be greatly appreciated–that can help me submit a claim with the shipper.)